TERMS & CONDITIONS

CUSTOMER CARE

Terms and Conditions for Reachable Wellness Online Store

1. General

These standard terms and conditions govern all sales of products for family, household, or personal use ordered through Reachable Wellness's online store or by calling our customer service. The term "Buyer" refers to any individual who places or attempts to place an order with Reachable Wellness ("Seller"). The Seller reserves the right to revise these terms and conditions at any time without prior notice to the Buyer. The terms and conditions in effect on the date an order is placed will govern the sale. Any attempt by the Buyer to amend or supplement these terms is null and void and without effect. A current version of these terms and conditions is accessible at [https://www.reachablewellness.com/terms-conditions].

2. Pricing and Payments

All prices are subject to change at any time without notice. Prices listed do not include sales, use, excise, value-added, or other taxes. Where applicable, the Buyer is responsible for paying all such taxes. Payment must be received by the Seller before acceptance of an order.

3. Discount Policy

Discount codes do not apply to sales items, clearance products, or in combination with any other coupon or discount offer. While double discounts are not offered, the Seller will honor the highest discount applicable at the time of purchase. A discount code or sales price is not valid after the expiration of the coupon or the end of the sale.

4. Purchase and Sale Conditions

These terms and conditions apply regardless of the method by which the Buyer purchases goods from the Seller. The Buyer agrees that placing an order constitutes acceptance of these terms.

5. Amendments

These terms and conditions may be amended by the Seller at any time. Such amendments will be effective upon posting on the Seller’s website or when provided to the Buyer in any other form. Continued purchases by the Buyer after such amendments have been posted or communicated will be considered acceptance of the new terms.

6. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the state or country where the Seller is located. Any disputes arising under or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in that location.

Privacy & Safety

PRIVACY & SAFETY

Effective Date: 04/16/2024

Overview: At Reachable Wellness, your privacy is of utmost importance to us. This Privacy Policy outlines the measures we take to protect your personal information when you shop with us using our website, supported by BigCommerce security, and through our customer service channels. Our aim is to provide a secure and safe shopping experience for all our customers.

Security Measures: We comply with the Payment Card Industry Data Security Standard (PCI DSS) requirements, ensuring a highly secure environment for handling your credit card information.

Payment Processing: We use secure approved payment methods to authorize and process credit card payments. When you place an order, your credit card information is transmitted directly to the payment gateway, ensuring that no sensitive payment data is visible or accessible to any Reachable Wellness employees throughout the transaction process.

Handling of Personal Information: Only authorized Reachable Wellness employees have access to your order details, and only when necessary to process your order. Non-financial contact information may be stored on secured third-party servers for internal business use.

Sales Orders via Customer Service: For orders placed over the phone, credit card data is entered directly into our web-based system and not retained in any other form. We maintain hard copies of invoices with limited customer data, which are securely stored and shredded after a predetermined period.

Commitment to Your Privacy: Since our inception, Reachable Wellness has committed to not selling, trading, or renting our mailing list or customer information. We collect only the necessary personal information required to fulfill your orders and improve your experience with us.

Information Collected:

Email Communications and Forms: We store personal information you provide when you subscribe to our emails, fill out forms, or complete transactions.
Cookies: Our system may store cookies to enhance your browsing experience. These cookies do not access personal information on your device but are used to remember your website preferences and cart information.

Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is mandated or allowed by law.

Your Rights:

You may unsubscribe from our marketing communications at any time.
You may request access to or correction of your personal data, or ask for it to be deleted from our systems.

Children’s Privacy: Our website is not intended to collect information from children under the age of 13. Parents are encouraged to supervise their children's online activities.

Changes to This Policy: We reserve the right to modify this privacy policy at any time. Changes will be posted on our website and effective immediately upon posting.

Contact Us: For any privacy-related questions or requests, please contact us using the information provided on our website.

Acceptance of This Policy: By using the Reachable Wellness website, you acknowledge and agree to this Privacy Policy. If you do not agree, please discontinue the use of our website immediately.

California Proposition 65 Warning

Understanding Proposition 65:

Proposition 65, officially known as The Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted to protect California citizens and the state's drinking water sources from chemicals known to cause cancer, birth defects, or other reproductive harm, and to inform citizens about exposures to such chemicals. One of the chemicals included is lead, which is often found in the natural environment and thus can be present in some botanicals.

Why Is There a Warning on My Products?

Although Proposition 65 mandates warnings on a wide array of products, we assure you that our herbal products are safe. We obtain ingredients from resources that rigorously test for contaminants, including lead. Our products adhere to stringent federal safety standards, often possessing significantly lower lead levels than FDA's tolerable intake levels, which are already well below amounts associated with harm in adults.

Our Commitment to Safety:

Reachable Wellness is dedicated to delivering the highest quality organic herbal products. We source our botanicals from suppliers who utilize advanced testing technologies and work with third-party laboratories to ensure safety and compliance.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL
Offline Payments